Frequently Asked Questions
A range of opportunities to suit all customers.
1) Is Transamerica GOVERNMENT REGULATED?
As a monetary services business, we are regulated directly by the Federal Government and several U.S. governments and state agencies. It is our policy to comply with all applicable laws and obtain a license or guarantee exemption as required in each state in which we operate.
2) Do I have a money-back guarantee if my recipient does not receive the transfer?
Yes, we guarantee that your money will be received by the recipient. Otherwise, we will refund your transaction in full.
3) Where can I send money from?
You can send money from using our site or going to any store that is affiliate in the state of New Jersey
4) How is the exchange rate determined?
The exchange rate varies and is based on the rate published by the Central Bank of Brazil.
5) Which currency is used?
The currency used is the US Dollar and the delivery of funds in Brazil is made in Real.
6) How will the beneficiary receive the money?
Express Bank Deposit: The beneficiary's bank account in Brazil is credited with funds on the same day for transactions processed before 12:00 pm (US EST), Monday through Friday (excluding holidays). Conventional Bank Deposit: All other transactions will be deposited within 48 hours on business days. MOST OF THE TIMES YOUR MONEY ARRIVES WITHIN 24 HOURS. And the responsibility for the accuracy of the recipient's account information in Brazil lies with the customer. He must register or correctly inform the name of the bank, branch number, account number, CPF/CNPJ and full name of the main account holder. If this information is not correct, Transamericas is not responsible for meeting the aforementioned deadlines.
7) What restrictions apply to money transfer transactions?
the transamerica prohibits the use of its services to transfer money to directly or indirectly fund illegal activities, including, but not limited to, money laundering, supporting terrorist activities, fraudulent sales, solicitation or theft. In accordance with the law, we are required to collect additional information about certain transactions that meet the criteria of the relevant regulation.
8) How do I change or update my shipment once the transaction has been sent?
For any modification or correction, please contact our Customer Service.
9) What is the minimum value of a transaction?
The minimum amount is $50.00.
10) What are the advantages of using Transamericas Trasnfers
We offer the following benefits to our customers:
– Security: send money legally. All operations have the same security as a bank. Because it is processed by bcos accredited with the central bank.
– Your money arrives most of the time within 24 hours
You can contact our customer service at any time.
11) What are the requirements if I send transactions totaling $3,000 or more per month to
Brazil?
For transactions (or a total of multiple transactions) of USD 3,000 or more, including taxes, per month, you will need to carry 1 primary official ID with valid photo and 1 secondary ID (no photo required: e.g. Social Security number , Individual Taxpayer Identification, Individual Taxpayer Registration or any other valid government document) and complete our Compliance Form. If you are sending any amount of money to your own bank account in Brazil, you are required to fill in this form as well. Once the form has been filled in, please upload your documents and form using your account and your transaction will be processed once we review and approve your presentation. We are required by law to keep copies of your documents. For transactions of $7,000 or more, including fees, per month, we are also required to collect 1 proof of source of funds. For transactions of $10,000 or more, including fees, per month, we must collect 2 proofs of origin of funds. Any other questions or concerns can be directed to: help@transamericastransfers.com or using our "Contact Us" page.
Transamericas are safe and secure.
Transamericas Services Corporation is an authorized Electronic Money Institution. independently regulated by FinCEN (Financial Crimes Enforcement Network) in the United States. This means that we are required by law to keep your money safe by storing it in a low-risk financial institution. Once payment is complete, your money is deposited directly and kept safe in our USA. account with and will later be transferred to our payers, who will make the transfer to the beneficiary account in Brazil.
12) How much does a transaction cost?
Each shipment to Brazil costs $5.00 + card or ACH fees.
